Story
Hugging Face@
Vornado Realty Trust
Vornado Realty Trust Runs Voice Experiences with Hugging Face
Vornado Realty Trust, a real estate organization in the United States, uses Enterprise Hub from Hugging Face to support customer and product conversations for product and contact center teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because spoken interfaces has a clear owner |
| Productivity | Handoffs in customer and product conversations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Enterprise Hub is the governed place product and contact center teams use for customer and product conversations |
Story
Vornado Realty Trust did not need another dashboard that nobody opened. It needed customer and product conversations to move. In the United States, product and contact center teams already knew where spoken interfaces went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Enterprise Hub from Hugging Face is now in that path. Hugging Face is the open platform for machine learning models, datasets, and inference that teams use to share and serve models. The company treats it as production tooling for customer and product conversations, which is why product and contact center teams live in it rather than exporting from it once a quarter.
Vornado Realty Trust can show how spoken interfaces is handled today. That is the value: a repeatable way to run customer and product conversations on software the rest of the industry already recognizes.
