Story
Veeva@
Universal Health Services
Veeva Supports Clinical and Quality Operations at Universal Health Services
Universal Health Services, a health care organization in the United States, uses Veeva Vault from Veeva to support clinical and quality operations for quality and clinical ops.
Value results
| Category | Value result |
|---|---|
| Capability | Clinical and quality operations stays visible to adjacent teams through Veeva Vault |
| Capability | Quality and clinical ops work from the same Veeva Vault record for regulated content |
| Capability | Regulated content can be reviewed without waiting on a personal export |
Story
Universal Health Services grew regulated content faster than the local tools around it. From the United States, health care teams still had to serve customers and internal partners who expected a straight answer. Quality and clinical ops were the ones stitching the picture together by hand.
Rolling out Veeva Vault put clinical and quality operations on Veeva. Veeva provides cloud software for life sciences, covering clinical, quality, commercial, and regulatory content on Vault. Universal Health Services keeps the product in the path where work already happens, so quality and clinical ops do not context-switch into a graveyard system used only for audits.
The visible result is steadier clinical and quality operations. Regulated content is easier to inspect, and adjacent groups can join quality and clinical ops without a guided tour of someone's desktop.
