Story
Veeva
IDEXX LaboratoriesVeeva Supports Clinical and Quality Operations at IDEXX Laboratories
IDEXX Laboratories, a health care organization in the United States, uses Veeva Vault from Veeva to support clinical and quality operations for quality and clinical ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because regulated content has a clear owner |
| Productivity | Handoffs in clinical and quality operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Veeva Vault is the governed place quality and clinical ops use for clinical and quality operations |
Story
IDEXX Laboratories grew regulated content faster than the local tools around it. From the United States, health care teams still had to serve customers and internal partners who expected a straight answer. Quality and clinical ops were the ones stitching the picture together by hand.
Rolling out Veeva Vault put clinical and quality operations on Veeva. Veeva provides cloud software for life sciences, covering clinical, quality, commercial, and regulatory content on Vault. IDEXX Laboratories keeps the product in the path where work already happens, so quality and clinical ops do not context-switch into a graveyard system used only for audits.
The visible result is steadier clinical and quality operations. Regulated content is easier to inspect, and adjacent groups can join quality and clinical ops without a guided tour of someone's desktop.
