Story
PagerDuty
Valero EnergyValero Energy Adopts PagerDuty for Production Support
Valero Energy, an energy organization in the United States, uses Customer Service from PagerDuty to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Customer Service |
| Capability | SREs and developers work from the same Customer Service record for application health |
Story
Inside Valero Energy, production support used to depend on whoever still had the latest file. That pattern is common in energy groups working out of the United States. SREs and developers needed a system that would still make sense after the original project team moved on.
Valero Energy uses Customer Service from PagerDuty as the working layer for application health. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. The practical change is simple: production support has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Valero Energy gets from PagerDuty is a durable place to run production support and a way for SREs and developers to see the same application health at the same time.
