Story
Veeva
UnitedHealth GroupUnitedHealth Group Brings Regulated Content onto Veeva
UnitedHealth Group, a health care organization in the United States, uses Veeva Clinical from Veeva to support clinical and quality operations for quality and clinical ops.
Teams at UnitedHealth Group moved regulated content onto Veeva after local tools started to collide.
“Inside UnitedHealth Group, clinical and quality operations used to depend on whoever still had the latest file.”
“Quality and clinical ops needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Regulated content can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for regulated content |
| Capability | Clinical and quality operations stays visible to adjacent teams through Veeva Clinical |
Story
Inside UnitedHealth Group, clinical and quality operations used to depend on whoever still had the latest file. That pattern is common in health care groups working out of the United States. Quality and clinical ops needed a system that would still make sense after the original project team moved on.
UnitedHealth Group uses Veeva Clinical from Veeva as the working layer for regulated content. Veeva provides cloud software for life sciences, covering clinical, quality, commercial, and regulatory content on Vault. The practical change is simple: clinical and quality operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What UnitedHealth Group gets from Veeva is a durable place to run clinical and quality operations and a way for quality and clinical ops to see the same regulated content at the same time.
