Story
PagerDuty
Union PacificUnion Pacific Runs Incident Management with PagerDuty
Union Pacific, an industrials organization in the United States, uses Process Automation from PagerDuty to support incident management for on-call rotations.
Union Pacific runs incident management on PagerDuty so ownership is obvious when work stalls.
“In the United States, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Process Automation is the governed place on-call rotations use for incident management |
Story
Union Pacific did not need another dashboard that nobody opened. It needed incident management to move. In the United States, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Process Automation from PagerDuty is now in that path. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. The company treats it as production tooling for incident management, which is why on-call rotations live in it rather than exporting from it once a quarter.
Union Pacific can show how on-call response is handled today. That is the value: a repeatable way to run incident management on software the rest of the industry already recognizes.
