Story
Dynatrace
Union PacificUnion Pacific Adopts Dynatrace for Production Support
Union Pacific, an industrials organization in the United States, uses Grail from Dynatrace to support production support for SREs and developers.
When application health outgrew homegrown tracking, Union Pacific brought in Dynatrace.
“Inside Union Pacific, production support used to depend on whoever still had the latest file.”
“SREs and developers needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Grail |
| Capability | SREs and developers work from the same Grail record for application health |
Story
Inside Union Pacific, production support used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of the United States. SREs and developers needed a system that would still make sense after the original project team moved on.
Union Pacific uses Grail from Dynatrace as the working layer for application health. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. The practical change is simple: production support has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Union Pacific gets from Dynatrace is a durable place to run production support and a way for SREs and developers to see the same application health at the same time.
