Story
Microsoft
UMCUMC Uses Dynamics 365 for Institutional Knowledge
UMC, an information technology organization in Taiwan, uses Dynamics 365 from Microsoft to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for institutional knowledge |
| Capability | Documentation stays visible to adjacent teams through Dynamics 365 |
| Capability | Specialists and new hires work from the same Dynamics 365 record for institutional knowledge |
Story
Information Technology work at UMC spans more than one site, even when headquarters sits in Taiwan. Institutional knowledge was splitting across regional habits. Specialists and new hires asked for a shared way to run documentation without freezing local judgment.
Microsoft (Dynamics 365) is what they standardized on. Microsoft provides productivity, business applications, and developer tools used across the enterprise, including Microsoft 365, Dynamics 365, Power Platform, and GitHub. UMC uses it as the system of record for institutional knowledge, with specialists and new hires as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
