Story
Infor
TSMCTSMC Standardizes Order Management on Infor
TSMC, an information technology organization in Taiwan, uses Infor OS from Infor to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because order management has a clear owner |
| Productivity | Handoffs in order to cash sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Infor OS is the governed place order desk and finance use for order to cash |
Story
TSMC is based in Taiwan and runs information technology operations at a scale where order management cannot live in side channels. Order desk and finance were reconciling competing copies of the same work, which slowed order to cash and hid who owned the next step.
The company runs order to cash on Infor, with Infor OS as the product order desk and finance actually open. Infor delivers industry-specific cloud ERP and supply chain applications for manufacturing, healthcare, hospitality, and distribution. For TSMC, that means order desk and finance can open one workflow, see order management, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for order management.
