Story
IBM
TripActionsTripActions Brings Resilience onto IBM
TripActions, an information technology organization in the United States, uses IBM Cloud from IBM to support reliability engineering for SRE and operations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because backup and failover has a clear owner |
| Productivity | Handoffs in reliability engineering sit in a shared queue instead of a mailbox trail |
| Risk and compliance | IBM Cloud is the governed place SRE and operations use for reliability engineering |
Story
Information Technology work at TripActions spans more than one site, even when headquarters sits in the United States. Backup and failover was splitting across regional habits. SRE and operations asked for a shared way to run reliability engineering without freezing local judgment.
IBM (IBM Cloud) is what they standardized on. IBM offers hybrid cloud, AI, and automation software, including watsonx, Red Hat OpenShift, and observability products for large enterprises. TripActions uses it as the system of record for backup and failover, with SRE and operations as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
