Story
ServiceNow
TravelersTravelers Runs Shared Services with ServiceNow
Travelers, a financials organization in the United States, uses IT Operations Management from ServiceNow to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Productivity | Handoffs in shared services sit in a shared queue instead of a mailbox trail |
| Risk and compliance | IT Operations Management is the governed place HR, facilities, and finance ops use for shared services |
Story
Travelers did not need another dashboard that nobody opened. It needed shared services to move. In the United States, HR, facilities, and finance ops already knew where employee requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
IT Operations Management from ServiceNow is now in that path. ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments. The company treats it as production tooling for shared services, which is why HR, facilities, and finance ops live in it rather than exporting from it once a quarter.
Travelers can show how employee requests is handled today. That is the value: a repeatable way to run shared services on software the rest of the industry already recognizes.
