Story
Coupa
TD SynnexTD Synnex Uses Community.ai for Order Management
TD Synnex, an information technology organization in the United States, uses Community.ai from Coupa to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Capability | Order desk and finance work from the same Community.ai record for order management |
| Capability | Order management can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for order management |
Story
Inside TD Synnex, order to cash used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. Order desk and finance needed a system that would still make sense after the original project team moved on.
TD Synnex uses Community.ai from Coupa as the working layer for order management. Coupa is a spend management platform for procurement, invoicing, expenses, and supply chain design used by finance and procurement teams. The practical change is simple: order to cash has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What TD Synnex gets from Coupa is a durable place to run order to cash and a way for order desk and finance to see the same order management at the same time.
