Story
Microsoft Azure
TalkdeskTalkdesk Runs Data Platform Work with Microsoft Azure
Talkdesk, an information technology organization in the United States, uses Azure DevOps from Microsoft Azure to support data platform operations for data engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in data platform operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Azure DevOps is the governed place data engineers use for data platform operations |
| Insight | Fewer stalled items because analytics hosting has a clear owner |
Story
Talkdesk did not need another dashboard that nobody opened. It needed data platform operations to move. In the United States, data engineers already knew where analytics hosting went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Azure DevOps from Microsoft Azure is now in that path. Microsoft Azure is a public cloud platform for infrastructure, data, AI, and application services used by enterprises to host and modernize workloads. The company treats it as production tooling for data platform operations, which is why data engineers live in it rather than exporting from it once a quarter.
Talkdesk can show how analytics hosting is handled today. That is the value: a repeatable way to run data platform operations on software the rest of the industry already recognizes.
