Story
Splunk
Swatch GroupSwatch Group Uses Splunk SOAR for On-call Response
Swatch Group, a consumer discretionary organization in Switzerland, uses Splunk SOAR from Splunk to support incident management for on-call rotations.
A Splunk SOAR rollout at Swatch Group took incident management out of inboxes and into a named queue.
“Consumer Discretionary work at Swatch Group spans more than one site, even when headquarters sits in Switzerland.”
“On-call rotations asked for a shared way to run incident management without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident management actually runs |
Story
Consumer Discretionary work at Swatch Group spans more than one site, even when headquarters sits in Switzerland. On-call response was splitting across regional habits. On-call rotations asked for a shared way to run incident management without freezing local judgment.
Splunk (Splunk SOAR) is what they standardized on. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. Swatch Group uses it as the system of record for on-call response, with on-call rotations as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
