Story
Appian
StrykerStryker Brings IT Service Requests onto Appian
Stryker, a health care organization in the United States, uses Appian RPA from Appian to support IT service management for IT and employees.
Stryker standardized IT service requests on Appian instead of keeping parallel copies.
“Inside Stryker, IT service management used to depend on whoever still had the latest file.”
“IT and employees needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because IT service requests has a clear owner |
| Risk and compliance | Appian RPA is the governed place IT and employees use for IT service management |
| Capability | New joiners can see how IT service management actually runs |
Story
Inside Stryker, IT service management used to depend on whoever still had the latest file. That pattern is common in health care groups working out of the United States. IT and employees needed a system that would still make sense after the original project team moved on.
Stryker uses Appian RPA from Appian as the working layer for IT service requests. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. The practical change is simple: IT service management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Stryker gets from Appian is a durable place to run IT service management and a way for IT and employees to see the same IT service requests at the same time.
