Story
Guidewire
SquareSquare Modernizes Core Processing with Guidewire
Square, a financials organization in the United States, uses InsuranceSuite from Guidewire to support banking operations for operations and product.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because core processing has a clear owner |
| Productivity | Handoffs in banking operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how banking operations actually runs |
Story
Square grew core processing faster than the local tools around it. From the United States, financials teams still had to serve customers and internal partners who expected a straight answer. Operations and product were the ones stitching the picture together by hand.
Rolling out InsuranceSuite put banking operations on Guidewire. Guidewire makes core insurance software for policy, billing, and claims used by property and casualty carriers. Square keeps the product in the path where work already happens, so operations and product do not context-switch into a graveyard system used only for audits.
The visible result is steadier banking operations. Core processing is easier to inspect, and adjacent groups can join operations and product without a guided tour of someone's desktop.
