Story
Splunk
SempraSplunk Supports Production Support at Sempra
Sempra, a utilities organization in the United States, uses Splunk Cloud from Splunk to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Production support stays visible to adjacent teams through Splunk Cloud |
| Capability | SREs and developers work from the same Splunk Cloud record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
Story
Sempra grew application health faster than the local tools around it. From the United States, utilities teams still had to serve customers and internal partners who expected a straight answer. SREs and developers were the ones stitching the picture together by hand.
Rolling out Splunk Cloud put production support on Splunk. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. Sempra keeps the product in the path where work already happens, so SREs and developers do not context-switch into a graveyard system used only for audits.
The visible result is steadier production support. Application health is easier to inspect, and adjacent groups can join SREs and developers without a guided tour of someone's desktop.
