Story
Splunk
Union PacificSplunk Supports Incident Management at Union Pacific
Union Pacific, an industrials organization in the United States, uses Splunk Cloud from Splunk to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Splunk Cloud is the governed place on-call rotations use for incident management |
Story
Union Pacific grew on-call response faster than the local tools around it. From the United States, industrials teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out Splunk Cloud put incident management on Splunk. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. Union Pacific keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
