Story
Splunk@
Universal Health Services
Splunk at Universal Health Services: Log Investigation
Universal Health Services, a health care organization in the United States, uses Splunk AI from Splunk to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Splunk AI is the governed place on-call engineers use for incident response |
| Capability | New joiners can see how incident response actually runs |
Story
Universal Health Services grew log investigation faster than the local tools around it. From the United States, health care teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out Splunk AI put incident response on Splunk. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. Universal Health Services keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
