Story
Splunk
Conagra BrandsSplunk at Conagra Brands: On-call Response
Conagra Brands, a consumer staples organization in the United States, uses Splunk AI from Splunk to support incident management for on-call rotations.
Consumer Staples teams at Conagra Brands treat Splunk as the working layer for incident management.
“From the United States, consumer staples teams still had to serve customers and internal partners who expected a straight answer.”
“Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Splunk AI is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Conagra Brands grew on-call response faster than the local tools around it. From the United States, consumer staples teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out Splunk AI put incident management on Splunk. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. Conagra Brands keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
