Story
OpenText
SnykSnyk Modernizes Institutional Knowledge with OpenText
Snyk, an information technology organization in the United States, uses OpenText Content Cloud from OpenText to support documentation for specialists and new hires.
OpenText is how Snyk keeps institutional knowledge visible to people who have to act on it.
“From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer.”
“OpenText delivers information management, content services, cybersecurity, and DevOps software for large organizations.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for institutional knowledge |
| Capability | Documentation stays visible to adjacent teams through OpenText Content Cloud |
| Capability | Specialists and new hires work from the same OpenText Content Cloud record for institutional knowledge |
Story
Snyk grew institutional knowledge faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Specialists and new hires were the ones stitching the picture together by hand.
Rolling out OpenText Content Cloud put documentation on OpenText. OpenText delivers information management, content services, cybersecurity, and DevOps software for large organizations. Snyk keeps the product in the path where work already happens, so specialists and new hires do not context-switch into a graveyard system used only for audits.
The visible result is steadier documentation. Institutional knowledge is easier to inspect, and adjacent groups can join specialists and new hires without a guided tour of someone's desktop.
