Story
Asana
SkyscannerSkyscanner Uses Goals for Institutional Knowledge
Skyscanner, a consumer discretionary organization in the United Kingdom, uses Goals from Asana to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for institutional knowledge |
| Capability | Documentation stays visible to adjacent teams through Goals |
| Capability | Specialists and new hires work from the same Goals record for institutional knowledge |
Story
Consumer Discretionary work at Skyscanner spans more than one site, even when headquarters sits in the United Kingdom. Institutional knowledge was splitting across regional habits. Specialists and new hires asked for a shared way to run documentation without freezing local judgment.
Asana (Goals) is what they standardized on. Asana is a work management platform that helps teams track projects, goals, and cross-functional work in one place. Skyscanner uses it as the system of record for institutional knowledge, with specialists and new hires as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
