Story
Zoom
SinchSinch Uses Zoom Contact Center for Distributed Meetings
Sinch, an information technology organization in Sweden, uses Zoom Contact Center from Zoom to support hybrid collaboration for employees and partners.
A Zoom Contact Center rollout at Sinch took hybrid collaboration out of inboxes and into a named queue.
“Information Technology work at Sinch spans more than one site, even when headquarters sits in Sweden.”
“Employees and partners asked for a shared way to run hybrid collaboration without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because distributed meetings has a clear owner |
| Productivity | Handoffs in hybrid collaboration sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how hybrid collaboration actually runs |
Story
Information Technology work at Sinch spans more than one site, even when headquarters sits in Sweden. Distributed meetings was splitting across regional habits. Employees and partners asked for a shared way to run hybrid collaboration without freezing local judgment.
Zoom (Zoom Contact Center) is what they standardized on. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. Sinch uses it as the system of record for distributed meetings, with employees and partners as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
