Story
IBM
Shift4Shift4 Adopts IBM for Platform Operations
Shift4, a financials organization in the United States, uses IBM Instana from IBM to support platform operations for infrastructure and application teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in platform operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | IBM Instana is the governed place infrastructure and application teams use for platform operations |
| Capability | New joiners can see how platform operations actually runs |
Story
Shift4 did not need another dashboard that nobody opened. It needed platform operations to move. In the United States, infrastructure and application teams already knew where cloud landing zones went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
IBM Instana from IBM is now in that path. IBM offers hybrid cloud, AI, and automation software, including watsonx, Red Hat OpenShift, and observability products for large enterprises. The company treats it as production tooling for platform operations, which is why infrastructure and application teams live in it rather than exporting from it once a quarter.
Shift4 can show how cloud landing zones is handled today. That is the value: a repeatable way to run platform operations on software the rest of the industry already recognizes.
