Story
Asana
ServiceNowServiceNow Standardizes Contract Routing on Asana
ServiceNow, an information technology organization in the United States, uses Asana AI from Asana to support agreement management for legal and business owners.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because contract routing has a clear owner |
| Productivity | Handoffs in agreement management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Asana AI is the governed place legal and business owners use for agreement management |
Story
ServiceNow is based in the United States and runs information technology operations at a scale where contract routing cannot live in side channels. Legal and business owners were reconciling competing copies of the same work, which slowed agreement management and hid who owned the next step.
The company runs agreement management on Asana, with Asana AI as the product legal and business owners actually open. Asana is a work management platform that helps teams track projects, goals, and cross-functional work in one place. For ServiceNow, that means legal and business owners can open one workflow, see contract routing, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for contract routing.
