Story
Workday
ServiceNowServiceNow Modernizes Payroll with Workday
ServiceNow, an information technology organization in the United States, uses Workday HCM from Workday to support pay operations for payroll teams.
Value results
| Category | Value result |
|---|---|
| Capability | Payroll teams work from the same Workday HCM record for payroll processing |
| Capability | Payroll processing can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for payroll processing |
Story
ServiceNow is based in the United States and runs information technology operations at a scale where payroll processing cannot live in side channels. Payroll teams were reconciling competing copies of the same work, which slowed pay operations and hid who owned the next step.
The company runs pay operations on Workday, with Workday HCM as the product payroll teams actually open. Workday delivers cloud human capital management and financials used to run core HR, payroll, planning, and accounting on one system. For ServiceNow, that means payroll teams can open one workflow, see payroll processing, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for payroll processing.
