Story
Dynatrace
SendGridSendGrid Modernizes Log Investigation with Dynatrace
SendGrid, an information technology organization in the United States, uses Dynatrace from Dynatrace to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | On-call engineers work from the same Dynatrace record for log investigation |
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
Story
SendGrid is based in the United States and runs information technology operations at a scale where log investigation cannot live in side channels. On-call engineers were reconciling competing copies of the same work, which slowed incident response and hid who owned the next step.
The company runs incident response on Dynatrace, with Dynatrace as the product on-call engineers actually open. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. For SendGrid, that means on-call engineers can open one workflow, see log investigation, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for log investigation.
