Story
SAS
FreshdeskSAS at Freshdesk: Data Sharing
Freshdesk, an information technology organization in the United States, uses SAS Health from SAS to support partner data exchange for data platform and lines of business.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because secure data sharing has a clear owner |
| Productivity | Handoffs in partner data exchange sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how partner data exchange actually runs |
Story
Freshdesk did not need another dashboard that nobody opened. It needed partner data exchange to move. In the United States, data platform and lines of business already knew where secure data sharing went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
SAS Health from SAS is now in that path. SAS provides analytics and AI software used for statistics, risk, customer intelligence, and decisioning in regulated industries. The company treats it as production tooling for partner data exchange, which is why data platform and lines of business live in it rather than exporting from it once a quarter.
Freshdesk can show how secure data sharing is handled today. That is the value: a repeatable way to run partner data exchange on software the rest of the industry already recognizes.
