Story
OpenText
SantosSantos Runs Program Management with OpenText
Santos, an energy organization in Australia, uses Experience Cloud from OpenText to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Experience Cloud |
Story
Santos grew cross-team delivery faster than the local tools around it. From Australia, energy teams still had to serve customers and internal partners who expected a straight answer. Project and operations leads were the ones stitching the picture together by hand.
Rolling out Experience Cloud put program management on OpenText. OpenText delivers information management, content services, cybersecurity, and DevOps software for large organizations. Santos keeps the product in the path where work already happens, so project and operations leads do not context-switch into a graveyard system used only for audits.
The visible result is steadier program management. Cross-team delivery is easier to inspect, and adjacent groups can join project and operations leads without a guided tour of someone's desktop.
