Story
Fiserv
SantanderSantander Extends Payments Across Insurance Operations
Santander, a financials organization in Spain, uses Payments from Fiserv to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Capability | Insurance operations stays visible to adjacent teams through Payments |
| Capability | Underwriters and claims handlers work from the same Payments record for policy and claims |
| Capability | Policy and claims can be reviewed without waiting on a personal export |
Story
Inside Santander, insurance operations used to depend on whoever still had the latest file. That pattern is common in financials groups working out of Spain. Underwriters and claims handlers needed a system that would still make sense after the original project team moved on.
Santander uses Payments from Fiserv as the working layer for policy and claims. Fiserv provides financial services technology for banks, credit unions, and merchants, including processing, digital banking, and Clover. The practical change is simple: insurance operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Santander gets from Fiserv is a durable place to run insurance operations and a way for underwriters and claims handlers to see the same policy and claims at the same time.
