Story
Infor@
Royal Flying Doctor Service
Royal Flying Doctor Service Brings Order Management onto Infor
Royal Flying Doctor Service, an information technology organization in the United States, uses Coleman AI from Infor to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because order management has a clear owner |
| Productivity | Handoffs in order to cash sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Coleman AI is the governed place order desk and finance use for order to cash |
Story
Information Technology work at Royal Flying Doctor Service spans more than one site, even when headquarters sits in the United States. Order management was splitting across regional habits. Order desk and finance asked for a shared way to run order to cash without freezing local judgment.
Infor (Coleman AI) is what they standardized on. Infor delivers industry-specific cloud ERP and supply chain applications for manufacturing, healthcare, hospitality, and distribution. Royal Flying Doctor Service uses it as the system of record for order management, with order desk and finance as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
