Story
Appian
Rio Tinto GroupRio Tinto Group Standardizes Employee Requests on Appian
Rio Tinto Group, a materials organization in the United Kingdom, uses Appian Data Fabric from Appian to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
| Capability | Shared services stays visible to adjacent teams through Appian Data Fabric |
Story
Materials work at Rio Tinto Group spans more than one site, even when headquarters sits in the United Kingdom. Employee requests was splitting across regional habits. HR, facilities, and finance ops asked for a shared way to run shared services without freezing local judgment.
Appian (Appian Data Fabric) is what they standardized on. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. Rio Tinto Group uses it as the system of record for employee requests, with HR, facilities, and finance ops as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
