Story
Smartsheet
RingCentralRingCentral Standardizes Institutional Knowledge on Smartsheet
RingCentral, an information technology organization in the United States, uses WorkApps from Smartsheet to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because institutional knowledge has a clear owner |
| Risk and compliance | WorkApps is the governed place specialists and new hires use for documentation |
| Capability | New joiners can see how documentation actually runs |
Story
Information Technology work at RingCentral spans more than one site, even when headquarters sits in the United States. Institutional knowledge was splitting across regional habits. Specialists and new hires asked for a shared way to run documentation without freezing local judgment.
Smartsheet (WorkApps) is what they standardized on. Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios. RingCentral uses it as the system of record for institutional knowledge, with specialists and new hires as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
