Story
PagerDuty@
Restaurant Brands International
Restaurant Brands International Modernizes Log Investigation with PagerDuty
Restaurant Brands International, a consumer discretionary organization in Canada, uses PagerDuty Operations Cloud from PagerDuty to support incident response for on-call engineers.
Restaurant Brands International standardized log investigation on PagerDuty instead of keeping parallel copies.
“Restaurant Brands International grew log investigation faster than the local tools around it.”
“From Canada, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident response actually runs |
Story
Restaurant Brands International grew log investigation faster than the local tools around it. From Canada, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out PagerDuty Operations Cloud put incident response on PagerDuty. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Restaurant Brands International keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
