Story
Red Hat
The NRMARed Hat at The NRMA: Resilience
The NRMA, an information technology organization in the United States, uses Red Hat Insights from Red Hat to support reliability engineering for SRE and operations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in reliability engineering sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Red Hat Insights is the governed place SRE and operations use for reliability engineering |
| Capability | New joiners can see how reliability engineering actually runs |
Story
The NRMA grew backup and failover faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. SRE and operations were the ones stitching the picture together by hand.
Rolling out Red Hat Insights put reliability engineering on Red Hat. Red Hat, an IBM company, provides enterprise open source platforms, including RHEL, OpenShift, and Ansible, for hybrid cloud. The NRMA keeps the product in the path where work already happens, so SRE and operations do not context-switch into a graveyard system used only for audits.
The visible result is steadier reliability engineering. Backup and failover is easier to inspect, and adjacent groups can join SRE and operations without a guided tour of someone's desktop.
