Story
PagerDuty
Realty IncomeRealty Income Adopts PagerDuty for Incident Management
Realty Income, a real estate organization in the United States, uses Customer Service from PagerDuty to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Customer Service is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Realty Income did not need another dashboard that nobody opened. It needed incident management to move. In the United States, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Customer Service from PagerDuty is now in that path. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. The company treats it as production tooling for incident management, which is why on-call rotations live in it rather than exporting from it once a quarter.
Realty Income can show how on-call response is handled today. That is the value: a repeatable way to run incident management on software the rest of the industry already recognizes.
