Story
Dynatrace
QualcommQualcomm Extends Grail Across Production Support
Qualcomm, an information technology organization in the United States, uses Grail from Dynatrace to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Production support stays visible to adjacent teams through Grail |
| Capability | SREs and developers work from the same Grail record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
Story
Inside Qualcomm, production support used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. SREs and developers needed a system that would still make sense after the original project team moved on.
Qualcomm uses Grail from Dynatrace as the working layer for application health. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. The practical change is simple: production support has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Qualcomm gets from Dynatrace is a durable place to run production support and a way for SREs and developers to see the same application health at the same time.
