Story
Fiserv
PNC FinancialPNC Financial Brings Core Processing onto Fiserv
PNC Financial, a financials organization in the United States, uses DNA from Fiserv to support banking operations for operations and product.
Value results
| Category | Value result |
|---|---|
| Capability | Banking operations stays visible to adjacent teams through DNA |
| Capability | Operations and product work from the same DNA record for core processing |
| Capability | Core processing can be reviewed without waiting on a personal export |
Story
Financials work at PNC Financial spans more than one site, even when headquarters sits in the United States. Core processing was splitting across regional habits. Operations and product asked for a shared way to run banking operations without freezing local judgment.
Fiserv (DNA) is what they standardized on. Fiserv provides financial services technology for banks, credit unions, and merchants, including processing, digital banking, and Clover. PNC Financial uses it as the system of record for core processing, with operations and product as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
