Story
Pega
voestalpinePega Supports Shared Services at voestalpine
voestalpine, a materials organization in Austria, uses Pega Platform from Pega to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Shared services stays visible to adjacent teams through Pega Platform |
| Capability | HR, facilities, and finance ops work from the same Pega Platform record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
Story
voestalpine grew employee requests faster than the local tools around it. From Austria, materials teams still had to serve customers and internal partners who expected a straight answer. HR, facilities, and finance ops were the ones stitching the picture together by hand.
Rolling out Pega Platform put shared services on Pega. Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. voestalpine keeps the product in the path where work already happens, so HR, facilities, and finance ops do not context-switch into a graveyard system used only for audits.
The visible result is steadier shared services. Employee requests is easier to inspect, and adjacent groups can join HR, facilities, and finance ops without a guided tour of someone's desktop.
