Story
PagerDuty
SegmentPagerDuty Supports Production Support at Segment
Segment, an information technology organization in the United States, uses PagerDuty Operations Cloud from PagerDuty to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Production support stays visible to adjacent teams through PagerDuty Operations Cloud |
| Capability | SREs and developers work from the same PagerDuty Operations Cloud record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
Story
Segment grew application health faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. SREs and developers were the ones stitching the picture together by hand.
Rolling out PagerDuty Operations Cloud put production support on PagerDuty. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Segment keeps the product in the path where work already happens, so SREs and developers do not context-switch into a graveyard system used only for audits.
The visible result is steadier production support. Application health is easier to inspect, and adjacent groups can join SREs and developers without a guided tour of someone's desktop.
