Story
Oracle
FiservOracle at Fiserv: Order Management
Fiserv, a financials organization in the United States, uses Oracle Fusion from Oracle to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Capability | Order desk and finance work from the same Oracle Fusion record for order management |
| Capability | Order management can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for order management |
Story
Fiserv grew order management faster than the local tools around it. From the United States, financials teams still had to serve customers and internal partners who expected a straight answer. Order desk and finance were the ones stitching the picture together by hand.
Rolling out Oracle Fusion put order to cash on Oracle. Oracle delivers enterprise applications, databases, and cloud infrastructure, including Fusion Cloud ERP and Oracle Cloud Infrastructure. Fiserv keeps the product in the path where work already happens, so order desk and finance do not context-switch into a graveyard system used only for audits.
The visible result is steadier order to cash. Order management is easier to inspect, and adjacent groups can join order desk and finance without a guided tour of someone's desktop.
