Story
OpenText
Royal CaribbeanOpenText at Royal Caribbean: Institutional Knowledge
Royal Caribbean, a consumer discretionary organization in the United States, uses Experience Cloud from OpenText to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for institutional knowledge |
| Capability | Documentation stays visible to adjacent teams through Experience Cloud |
| Capability | Specialists and new hires work from the same Experience Cloud record for institutional knowledge |
Story
Royal Caribbean did not need another dashboard that nobody opened. It needed documentation to move. In the United States, specialists and new hires already knew where institutional knowledge went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Experience Cloud from OpenText is now in that path. OpenText delivers information management, content services, cybersecurity, and DevOps software for large organizations. The company treats it as production tooling for documentation, which is why specialists and new hires live in it rather than exporting from it once a quarter.
Royal Caribbean can show how institutional knowledge is handled today. That is the value: a repeatable way to run documentation on software the rest of the industry already recognizes.
