Story
OpenAI
HanwhaOpenAI Supports Operations Automation at Hanwha
Hanwha, an industrials organization in South Korea, uses ChatGPT Enterprise from OpenAI to support operations automation for ops and platform teams.
Teams at Hanwha moved task agents onto OpenAI after local tools started to collide.
“Hanwha is based in South Korea and runs industrials operations at a scale where task agents cannot live in side channels.”
“Ops and platform teams were reconciling competing copies of the same work, which slowed operations automation and hid who owned the next step.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Task agents can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for task agents |
| Capability | Operations automation stays visible to adjacent teams through ChatGPT Enterprise |
Story
Hanwha is based in South Korea and runs industrials operations at a scale where task agents cannot live in side channels. Ops and platform teams were reconciling competing copies of the same work, which slowed operations automation and hid who owned the next step.
The company runs operations automation on OpenAI, with ChatGPT Enterprise as the product ops and platform teams actually open. OpenAI develops foundation models and ChatGPT Enterprise, used by companies to build assistants, analyze documents, and speed knowledge work. For Hanwha, that means ops and platform teams can open one workflow, see task agents, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for task agents.
