Story
OpenAI
McGraw HillOpenAI at McGraw Hill: Task Agents
McGraw Hill, a communication services organization in the United States, uses Custom GPTs from OpenAI to support operations automation for ops and platform teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in operations automation sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Custom GPTs is the governed place ops and platform teams use for operations automation |
| Capability | New joiners can see how operations automation actually runs |
Story
McGraw Hill grew task agents faster than the local tools around it. From the United States, communication services teams still had to serve customers and internal partners who expected a straight answer. Ops and platform teams were the ones stitching the picture together by hand.
Rolling out Custom GPTs put operations automation on OpenAI. OpenAI develops foundation models and ChatGPT Enterprise, used by companies to build assistants, analyze documents, and speed knowledge work. McGraw Hill keeps the product in the path where work already happens, so ops and platform teams do not context-switch into a graveyard system used only for audits.
The visible result is steadier operations automation. Task agents is easier to inspect, and adjacent groups can join ops and platform teams without a guided tour of someone's desktop.
