Story
Fiserv
New York LifeNew York Life Standardizes Core Processing on Fiserv
New York Life, a financials organization in the United States, uses Clover from Fiserv to support banking operations for operations and product.
Value results
| Category | Value result |
|---|---|
| Capability | Banking operations stays visible to adjacent teams through Clover |
| Capability | Operations and product work from the same Clover record for core processing |
| Capability | Core processing can be reviewed without waiting on a personal export |
Story
New York Life is based in the United States and runs financials operations at a scale where core processing cannot live in side channels. Operations and product were reconciling competing copies of the same work, which slowed banking operations and hid who owned the next step.
The company runs banking operations on Fiserv, with Clover as the product operations and product actually open. Fiserv provides financial services technology for banks, credit unions, and merchants, including processing, digital banking, and Clover. For New York Life, that means operations and product can open one workflow, see core processing, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for core processing.
