Story
Cartesia
NCSoftNCSoft Uses Cartesia Voice API for Task Agents
NCSoft, a communication services organization in South Korea, uses Cartesia Voice API from Cartesia to support operations automation for ops and platform teams.
Cartesia Voice API became the place NCSoft uses to let governed agents take routine steps that used to wait on a person.
“Communication Services work at NCSoft spans more than one site, even when headquarters sits in South Korea.”
“Ops and platform teams asked for a shared way to run operations automation without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for task agents |
| Capability | Operations automation stays visible to adjacent teams through Cartesia Voice API |
| Capability | Ops and platform teams work from the same Cartesia Voice API record for task agents |
Story
Communication Services work at NCSoft spans more than one site, even when headquarters sits in South Korea. Task agents was splitting across regional habits. Ops and platform teams asked for a shared way to run operations automation without freezing local judgment.
Cartesia (Cartesia Voice API) is what they standardized on. Cartesia develops real-time voice AI, including Sonic text-to-speech and Ink speech-to-text, for conversational products and agents. NCSoft uses it as the system of record for task agents, with ops and platform teams as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
