Story
IBM
NCSoftNCSoft Extends IBM Instana Across Platform Operations
NCSoft, a communication services organization in South Korea, uses IBM Instana from IBM to support platform operations for infrastructure and application teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because cloud landing zones has a clear owner |
| Productivity | Handoffs in platform operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | IBM Instana is the governed place infrastructure and application teams use for platform operations |
Story
Inside NCSoft, platform operations used to depend on whoever still had the latest file. That pattern is common in communication services groups working out of South Korea. Infrastructure and application teams needed a system that would still make sense after the original project team moved on.
NCSoft uses IBM Instana from IBM as the working layer for cloud landing zones. IBM offers hybrid cloud, AI, and automation software, including watsonx, Red Hat OpenShift, and observability products for large enterprises. The practical change is simple: platform operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What NCSoft gets from IBM is a durable place to run platform operations and a way for infrastructure and application teams to see the same cloud landing zones at the same time.
