Story
Dynatrace
NatWest GroupNatWest Group Brings Log Investigation onto Dynatrace
NatWest Group, a financials organization in the United Kingdom, uses Application Security from Dynatrace to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Risk and compliance | Incident response stays visible to adjacent teams through Application Security |
| Risk and compliance | On-call engineers work from the same Application Security record for log investigation |
| Capability | Log investigation can be reviewed without waiting on a personal export |
Story
Financials work at NatWest Group spans more than one site, even when headquarters sits in the United Kingdom. Log investigation was splitting across regional habits. On-call engineers asked for a shared way to run incident response without freezing local judgment.
Dynatrace (Application Security) is what they standardized on. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. NatWest Group uses it as the system of record for log investigation, with on-call engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
