Story
Appian
N26N26 Extends Process HQ Across IT Service Management
N26, a financials organization in Germany, uses Process HQ from Appian to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Capability | IT service requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for IT service requests |
| Capability | IT service management stays visible to adjacent teams through Process HQ |
Story
N26 did not need another dashboard that nobody opened. It needed IT service management to move. In Germany, IT and employees already knew where IT service requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Process HQ from Appian is now in that path. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. The company treats it as production tooling for IT service management, which is why IT and employees live in it rather than exporting from it once a quarter.
N26 can show how IT service requests is handled today. That is the value: a repeatable way to run IT service management on software the rest of the industry already recognizes.
