Story
OpenText
MonzoMonzo Uses IT Operations for Cross-team Delivery
Monzo, a financials organization in the United Kingdom, uses IT Operations from OpenText to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through IT Operations |
| Capability | Project and operations leads work from the same IT Operations record for cross-team delivery |
Story
Financials work at Monzo spans more than one site, even when headquarters sits in the United Kingdom. Cross-team delivery was splitting across regional habits. Project and operations leads asked for a shared way to run program management without freezing local judgment.
OpenText (IT Operations) is what they standardized on. OpenText delivers information management, content services, cybersecurity, and DevOps software for large organizations. Monzo uses it as the system of record for cross-team delivery, with project and operations leads as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
